Service Delivery Grounded in World-Renown ITIL Methodology.
Our lifecycle approach to managed cloud hosting is based on ITIL – or the “IT Infrastructure Library” framework. Accepted worldwide as the leading IT service delivery methodology, ITIL is a means of providing value to customers by facilitating outcomes that they want to achieve without the ownership of specific costs and risks.
A key component of ITIL is the adoption of a common terminology among customers, vendors and partners. HOSTING cloud solutions teams don’t overwhelm organizations with unnecessary “cloud speak.” Instead we review key concepts with our customers in a clear and straightforward manner, which eliminates potential misunderstandings and missed expectations.
ITIL also focuses on integrating – rather than aligning – IT with a customer’s business. Unlike other cloud solution providers who use a “one-size-fits-all” approach to customer engagement and project management, HOSTING customizes our service delivery lifecycle to meet the specific needs of each customer. A hallmark of our delivery process is creating key roles and clearly mandating what is expected in terms of responsibilities, timeframes and ownership.
How it Works
Our five-step lifecycle approach encompasses the following:
DESIGN – Custom Cloud Environments Designed for Your Specific Needs
The design phase begins with a comprehensive review of an organization’s business objectives, technical and performance requirements, and existing resources. HOSTING certified cloud architects then map out a solution that scales to availability, capacity and security needs as they mature. We identify and manage risks, and integrate proven success metrics. Finally, we provide a detailed budget to help customers anticipate and manage costs.
BUILD – Purpose-Built Cloud Environments
The HOSTING team merges customer requirements with our own set of certified configurations and inputs them into our automated provisioning engine to build the cloud environment in one or more of our data centers. The result is a scalable, secure and highly available cloud environment.
MIGRATE – Move to the Cloud with Confidence
HOSTING leverages the expertise gained from implementing thousands of successful cloud migrations to minimize downtime and reduce the risk to data and environments throughout the process. We plan, implement and test the movement of data and applications into the new cloud-based architecture, ensuring that systems remain online and data stays secure.
MANAGE – We Manage Your Cloud; You Get Visibility and Control
HOSTING provides customers with a robust – yet intuitive – set of monitoring and management tools, all of which are available through a convenient and customizable customer portal. From the HOSTING Customer Portal™, customers can provision, monitor and manage virtual machines (VMs), domains, firewalls and other cloud assets. Customers also have access to live 24 x 7 x 365 support from a seasoned Tier 2 or Tier 3 support specialist via telephone, email or online chat.
PROTECT – Multilayer Security for Compliance
HOSTING owns and operates six world-class data centers strategically located across the United States. Purposely built to scale to the needs of our domestic and international clientele, each data center is validated for compliance against HIPAA, PCI DSS and SOC (formerly SAS 70) frameworks. Our data centers boast round-the-clock, multi-layered security including 24 x 7 x 365 on premise personnel, biometrics, video surveillance and three layers of network operations center (NOC) monitoring.
Cloud design done right. 2:13